Victoria Airport Offsite Enterprise Rental Guide

By The BestFlightHotelDeals editors · Published 2026-09-21 · 5 sources

The offsite Enterprise branch serving Victoria International Airport provides car rentals accessible via a dedicated customer pickup shuttle. Arriving passengers telephone the offsite station after leaving baggage claim, walk across the road outside the terminal to wait at the Enterprise sign, and ride the shuttle to collect their vehicle keys. Because this branch does not offer after-hours vehicle returns, all rentals must be returned during counter operating hours.

How to Request and Board the Offsite Shuttle

Passengers arriving at Victoria International Airport do not collect rental cars directly inside the terminal building when booking with this location. Instead, Enterprise Victoria Airport offsite services rely on a shuttle transfer from the passenger terminal to the vehicle depot.

After disembarking and retrieving luggage, customers must call 250-655-7368 to notify branch staff that they need shuttle transport. Once the call is placed, travelers should exit through the arrival doors and walk directly across the street. The airport designates a pickup area marked by an Enterprise sign on the opposite side of the roadway. The courtesy van picks up passengers at this sign and drives them to the branch counter, where staff verify credentials, finalize the rental agreement, and distribute vehicle keys.

Operating Hours and After-Hours Return Policy

Planning vehicle drop-offs requires careful attention to branch scheduling. The offsite Victoria Airport branch does not provide after-hours return service, meaning that vehicles cannot be dropped off outside official counter hours.

Because there is no key drop box or unmanned return procedure available, drivers must return their car during normal business hours when staff are present to process the return. Renters should factor in sufficient time to complete vehicle check-in procedures and take transportation back to the departures area before their flights. Travelers planning their schedule can check Victoria Airport opening hours and operating schedule to coordinate airline check-in timelines with ground transit.

Rules for Authorized and Additional Drivers

Enterprise applies specific contractual rules regarding who can drive the rental car:

• Spouses and Domestic Partners: The primary renter's spouse or domestic partner can be added to the agreement as an authorized driver at no additional cost. The spouse or partner must satisfy the exact same age criteria and driving licence conditions required of the main renter.
• Other Additional Drivers: Any other individual wishing to drive the vehicle must accompany the primary renter to the branch desk in person. Every additional driver must meet all standard age and licensing qualifications. The branch assesses an extra fee of $10 per day for each added driver.
• Debit Card Restrictions: Renters who secure their vehicle rental using a debit card are subject to distinct restrictions. Under debit card terms, only a spouse or domestic partner qualifies as an authorized secondary driver; no other additional drivers can be added to the contract.

Driver's Licence and ID Verification Rules

Every individual intending to drive the vehicle must present proper government identification at the rental counter:

• Standard Photo Licences: Customers who live in Canada, the United States, or U.S. Territories must present an unexpired, valid government-issued driver's licence that features a photograph of the driver. Digital or mobile phone licences are not accepted by the branch under any circumstances. The licence must remain valid across the entire duration of the rental.
• Active Military Documentation: Active duty personnel serving in the United States Armed Forces may present an expired driver's licence from their home state under specific exceptions. The service member must present an active military identification card and prove compliance with their home state military licence extension policy.
• Out-of-State Statutory Limitations: Enterprise notes that drivers renting in Florida who hold licences issued by Connecticut or Delaware are subject to specific legislative rules taking effect July 1, 2023, under which certain credentials are treated as invalid under Florida law.

Cross-Border Driving Permissions and Travel Limits

Vehicles picked up at the Victoria offsite location can be driven across substantial distances, but they must follow strict border boundaries:

• Allowed Travel Areas: Cars rented in Canada are permitted to drive across all Canadian provinces and territories. Renters can also cross the international boundary and operate the vehicle anywhere inside the United States.
• Prohibited Travel Areas: Vehicles cannot be driven into Mexico under any circumstances. Renters traveling south through the United States must stop before reaching the Mexican border.

Vehicle Refuelling Options at Drop-Off

When setting up the car rental agreement at the Enterprise Victoria Airport offsite counter, renters have three options for handling fuel charges:

1. Prepaid Fuel at Pickup: The renter pays upfront for a full tank of fuel at the beginning of the rental period. Under this plan, the customer can return the vehicle with an empty tank. No refunds or partial reimbursements are provided for fuel left in the vehicle at drop-off.
2. Post-Rental Refuelling Charge: The renter returns the car without replacing used fuel, and the branch calculates the missing fuel upon return. Enterprise bills the fuel at rates higher than standard local gas station prices, and extra administrative charges may be applied.
3. Refill Before Return: The renter refills the fuel tank to its initial pickup level at a nearby petrol station before returning the car to the lot. Returning the vehicle with the same amount of fuel received avoids all supplemental refuelling fees.

Optional Damage Waiver Costs and Coverage Terms

At the time of rental, Enterprise offers an optional Damage Waiver (DW) to help manage potential financial exposure:

• Daily Rates: Damage Waiver protection at this branch ranges between 32.99 and 79.99 CAD per day, with the exact daily rate depending on the vehicle category rented.
• Protection Limits: When a customer elects to purchase the waiver, Enterprise agrees to waive or reduce the renter's financial liability for vehicle loss or physical damage. This protection covers towing charges, impound storage, vehicle loss of use, administrative handling fees, and diminishment of vehicle value, subject to contract terms.
• Insurance Distinction: The Damage Waiver is not an insurance policy, and purchasing it is entirely voluntary. Enterprise representatives are not qualified to assess whether a customer's personal auto policy or credit card benefits duplicate this coverage. Renters should review their third-party policies independently before deciding to purchase the waiver.